Frequently Asked Questions
Everything you need to know about our modern cat furniture and care.
What is the status of my order?
Once your order ships, you will receive an email with a tracking number. You can also log into your account to view real-time updates on your shipment's progress.
What is your return policy?
We offer a 90-day return window for most items. If your cat doesn't love the product, you can return it for a refund. Please note that a return shipping fee may apply for larger furniture items.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times vary depending on your location and the size of the item.
What materials do you use in your products?
We prioritize sustainable, cat-safe materials including FSC-certified wood, recycled felt, and non-toxic finishes to ensure a healthy environment for your pets.
How do I clean and maintain my Tuft & Paw furniture?
Most of our fabric components are machine washable or removable for easy cleaning. For wooden and acrylic surfaces, we recommend using a damp cloth with mild, pet-safe soap.
Are your litter boxes compatible with all types of litter?
Yes, our litter boxes are designed to work with most standard litters, including clay, pine, and our own sustainably sourced Really Great Litter.