Returns & Exchanges

We want you and your cat to be completely satisfied with your purchase, which is why we offer a 90-day return window for all of our modern cat furniture and accessories. If a product doesn't meet your expectations, we'll help you find a better fit or provide a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process.

2

Prepare the Package

Carefully disassemble the item if necessary and place it back in its original packaging to ensure it stays protected during transit.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your box, and drop it off at the designated carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing